Privacy Policy
Last Updated: February 2026
Mace Chiropractic LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
1. Information We Collect
We may collect the following types of personal information when you interact with our practice:
- Full name, phone number, and email address
- Physical address and date of birth
- Health information voluntarily provided through forms, consultations, or during treatment
- Insurance information (if applicable)
- Website usage data through cookies and analytics tools
- Information submitted through our online forms, including appointment requests
2. How We Use Your Information
We use the information we collect for the following purposes:
- Appointment scheduling, confirmations, and reminders
- Communication about your care, treatment plans, and follow-up instructions
- Delivery of chiropractic and spinal decompression services and patient care
- Sending promotional messages about our services (with your consent)
- Practice operations, quality improvement, and administrative purposes
- Responding to your inquiries and requests
3. SMS/Text Messaging Opt-In and Communications
By providing your mobile phone number and submitting a form on our website, you expressly consent to receive SMS/text messages from Mace Chiropractic LLC. These messages may include:
- Appointment reminders and confirmations
- Follow-up care instructions
- Promotional offers related to our chiropractic and spinal decompression services
- Health tips and practice updates
- Rescheduling notifications
Message Frequency: Message frequency varies based on your interactions with our practice.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and will no longer receive texts from us.
Help: For assistance, reply HELP to any message or contact us at (440) 754-7588 or [email protected].
Rates: Message and data rates may apply. Please contact your wireless carrier for details about your text plan.
4. Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or share your mobile phone number or any personal information collected through SMS opt-in with third parties for their marketing purposes. Your mobile information is used solely for the purposes outlined in this Privacy Policy and will not be shared with outside parties except as required to provide our services or as required by law.
5. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You may adjust your browser settings to refuse cookies, though some features of our website may not function properly without them.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Opt out of SMS/text messages by replying STOP
To exercise any of these rights, please contact us using the information provided below.
8. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Mace Chiropractic LLC
30505 Bainbridge Rd, Suite 165
Solon, OH 44139
Phone: (440) 754-7588
Email: [email protected]
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.